I placed my order and my card was charged. When will my
Most of our items are made to order, just for you. This means your items are created after you order them. This allows us to save costs on inventory and fulfillment, which means we can spend more money training service dogs for our nation's heroes. It also means that it can take a little extra time before we can ship your order. Orders usually ship within 3-5 business days but in some unusual cases it can take up to 7 days. Once your order has shipped, you will receive an email notification.
My order arrived but not everything I ordered was in the package. Where's my stuff?
Different types of items are produced at different facilities around the country and it is possible that your order was shipped in multiple packages that might not arrive at the same time. Don't worry, it will all be there soon. If you have any questions, don't hesitate to get in touch with us through the Contact Us page.
How do I return my items?
We've made a special page on our website to answer that very question. Take a look at our Returns page for all the information about returns and exchanges.
Where does the money go?
Purchases made at the Golden PAWS webstore support Golden PAWS Assistance Dogs, a 501(c)(3) non-profit organization that promotes independence for combat-wounded veterans and children with life-changing disabilities through partnerships with skilled assistance dogs. Learn more about Golden paws at our About Us page or visit our main website at www.goldenpaws.org.
Is my purchase tax deductible?
Payments for purchases at the Golden PAWS webstore are generally not tax deductible, but donations made via our main website at www.goldenpaws.org may be tax deductible as allowed by Federal law.
Do you ship to APO/FPO addresses?
We are all about the heroes that serve our nation in the armed forces, so there's no chance that we wouldn't make sure that they could receive our gear. The thought never even occurred to us. All we ask is that you ensure that the formatting for the address is 100% correct so that there are no issues when shipping your order. Here is an example of a properly formatted APO/FPO address:
Where can I learn more about Golden PAWS Assistance Dogs?